Shipping
Why does my tracking number still say "label created"?
If your order has a tracking number that’s showing “pre-shipment” or “label created,” don’t worry, this is totally normal! It means your order has already left our warehouse and is on its way. At times, carriers experience scanning delays, so you mig
When will I receive my order?
It can take up to 72 business hours for orders to be processed before shipping. You will receive an email notification once your order has shipped.
What should I do if my shipping address is incorrect after placing an order?
Please verify your shipping address before completing your order. We process orders quickly and cannot guarantee changes can be made after an order is placed. If there's an issue with your shipping address, reach out to our customer service team righ
When will I receive my tracking number?
Orders placed with free ground shipping can take up to 3 business days to process. Rest assured your order is being taken care of and you will receive an email with your tracking number as soon as it's on the way!
Does Dagne Dover ship internationally?
We do! Note that shipments may experience delays due to customs clearance, and the length of the delay is dependent on each country's local delivery abilities. Please note that we don't offer free returns for international orders.
My Order says it was delivered but I never received it.
If you purchased Carbon Offset + Shipping Protection and your package was lost, stolen, or damaged, you can initiate a claim here. All you need is your order number and the email address used at the time of purchase. If you chose to opt out of Shippi
My package was marked undeliverable. What happens now?
If your package wasn’t able to be delivered, it will automatically be returned to us. Email us at [email protected] to figure out your options for re-delivery!
Do you ship to Military APO/FPO/DPO boxes?
We do, via USPS Priority Mail.
My tracking number isn't working.
Don't worry! Sometimes tracking information doesn't update right away. If you received a tracking number and it's currently showing as an error or invalid, please allow up to 24 hours for it to appear in the carrier's system. If you have any question