Warranty
Do you offer a warranty for your products?
We do! If you placed your order for the products on or after April 21, 2025, you can find our current warranty policy here. If you placed your order for the products before April 21, 2025, click here for the applicable warranty policy.
What is Product Protection?
We are partnering with Extend to offer you additional protection for your products. Adding a 2 or 3 year protection plan to your products ensures your new bags are protected from accidents like rips, tears, snags, and broken zippers. If you choose to
How do I file a warranty claim?
If you have purchased a Product Protection plan with Extend, you can initiate a claim here, by calling (877) 248-7707, or by emailing [email protected]. You’ll need your email address, Extend contract ID, or customer ID to file your claim. If you di
Can I remove Product Protection from my order once purchased?
If you would like to remove Product Protection, please reach out to [email protected].
Do I have to purchase multiple plans if I have more than one item in my order?
Yes! If you are purchasing multiple products, a Product Protection plan must be added for each item.
If I return my order, will Product Protection be refunded?
Yes! Once your item has been returned, please contact our support team so we can process the refund for your Product Protection plan. Keep in mind that Product Protection Plans can’t be transferred to new purchases, so exchanges aren’t available for
Can I purchase a Product Protection plan after my order has been placed?
If you would like to purchase Product Protection after your order has been placed, please reach out to [email protected]
When does my Protection Plan start?
Product Protection begins on the date your order is shipped and lasts for the full term of the plan you selected. Our Dagne Dover limited warranty starts on the date your order ships and lasts for two years. To help better understand these policies,
Can I extend my Protection Plan after my order has been placed?
Unfortunately, we can’t change or extend the term length of your plan once your order has been placed.