Orders
Can I edit or cancel my order?
While we wish we could, we're unable to edit orders once they are placed. Since we want you to love your Dagne, we do offer free exchanges, just in case!
Will I receive an order confirmation?
Yes, you should receive a confirmation email and order number as soon as you place an order. If you do not receive an order confirmation, please check your spam or junk folder. If you still don't see it, you can contact [email protected] with an
Can I use more than one discount code?
Unfortunately, only one discount code can be applied per order.
Do you offer gift receipts?
Yes, we offer the option to create a gift receipt through your order email confirmation. Simply click the “Create Gift Receipt” button at the bottom of the email, and you’ll be able to send the gift receipt directly to the recipient!. Please note tha
What does final sale mean?
When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.
How can I check the status of my order?
You can log into your account to view the status of all orders placed. If you don’t have an account, you can easily create one.
I was charged for my order but didn’t receive a confirmation email. What should I do?
Not to worry! You can send an email to [email protected], and we can look into it for you!
Can I pay with more than one card at checkout?
Can I pay with more than one card at checkout?
Can I use a pre-paid gift card at checkout?
You can, but our system is only able to process one payment method per order. If your gift card value is more than the cost of your order, you should be fine! If the value on your gift card is less than the order total, we recommend purchasing a Dagn
Why was my credit card declined?
There are many reasons why a card can be declined, including incorrect billing information. Try reaching out to your bank or card company, as they can often provide more information.
What is a pre-order?
A pre-order lets you reserve a product before it officially arrives in stock, with the understanding that it will ship at a later date. Your payment will be processed at checkout, and you’ll receive an email with tracking information as soon as your
Can I cancel my pre-order?
If you decide that you no longer want to receive your pre-ordered item, you can reach out to [email protected] to cancel the order for a full refund. Refunds may take up to 3 business days to appear on your bank statement. Once the order has bee
Can I order in-stock items with a pre-order? Will they ship together?
Yes, you can! However, all items in your order will ship together once the pre-order item is ready. If you need in-stock items sooner, we recommend placing a separate order.