Most of our bags can be customized with print or embroidery to make them extra special. When you submit a request, just select “Yes” for customization. We’ll reach out to request your high-resolution logofile (SVG, AI, or EPS format) and provide more

<p id="isPasted">Most of our bags can be customized with print or embroidery to make them extra special. When you submit a request, just select &#x201C;Yes&#x201D; for customization. We&#x2019;ll reach out to request your high-resolution logofile (SVG, AI, or EPS format) and provide more details on options.</p>

Can I customize your bags with my company’s logo or branding?

Customized orders typically take up to 4 weeks to process after final design approval and payment. Timelines can vary based on the order size, delivery location, and shipping method.

<p id="isPasted">Customized orders typically take up to 4 weeks to process after final design approval and payment. Timelines can vary based on the order size, delivery location, and shipping method.</p>

How long does it take for customization orders to process and ship?

Chat with us! Connect with a member of our Dagne CX Team for quick answers and support.

Submit a request! Fill out our contact form, and a member of the Dagne CX Team will get back to you as soon as possible!

Give us a call! Speak directly with a member of our Dagne CX Team for assistance.

Dagne Dover

Customization & Branding

Corporate/Bulk Orders

Where are your products made?

Where can I see Dagne Dover products in person?

Are any Dagne Dover bags vegan?

Do you offer monogramming?

Can I get on the waitlist for a sold-out product?

I want to leave a review for a product I purchased. How can I do that?

The item I want is out of stock, when will it be available?

General

Can I edit or cancel my order?

Will I receive an order confirmation?

Can I use more than one discount code?

Do you offer gift receipts?

What does final sale mean?

How can I check the status of my order?

I was charged for my order but didn’t receive a confirmation email. What should I do?

Can I pay with more than one card at checkout?

Can I use a pre-paid gift card at checkout?

Why was my credit card declined?

What is a pre-order?

Can I cancel my pre-order?

Can I order in-stock items with a pre-order? Will they ship together?

Orders

Why does my tracking number still say "label created"?

When will I receive my order?

What should I do if my shipping address is incorrect after placing an order?

When will I receive my tracking number?

Does Dagne Dover ship internationally?

My Order says it was delivered but I never received it.

My package was marked undeliverable. What happens now?

Do you ship to Military APO/FPO/DPO boxes?

My tracking number isn't working.

Shipping

How do I start a return or exchange?

Can I return an item purchased on sale?

How do I return something I received as a gift?

How long will it take to receive my refund? And where will my refund go?

General Returns Disclaimer:

What should I do if I no longer have the original shipping box for my return or exchange?

Returns

What is Dagne Rewards? How do I join?

Why join Dagne Rewards?

How do points work?

What happens to my points when I return items?

Can I combine my reward tier discount with other discounts?

Can I combine points from multiple accounts into a single account?

When will I receive my points after making a purchase?

I want to redeem my points, but the option isn't available at checkout.

How do I redeem my rewards?

Where can I see my points, rewards, and tier information?

Will my past purchases count towards my Dagne Rewards?

Do rewards expire?

How is my tier status determined?

How long does it take for my tier status to update?

Do you have a referral program? How does it work?

How do I refer a friend?

Are my referrals from your previous program still valid?

Dagne Rewards

How do I clean my Dagne Dover products?

Are Dagne Dover bags water-resistant?

Do you offer repairs?

Neoprene

Leather

Vegan Leather

Coated Canvas

100% Organic Cotton

Nylon

Repreve® Recycled Poly

Product Care

Do you offer a warranty for your products?

What is Product Protection?

How do I file a warranty claim?

Can I remove Product Protection from my order once purchased?

Do I have to purchase multiple plans if I have more than one item in my order?

If I return my order, will Product Protection be refunded?

Can I purchase a Product Protection plan after my order has been placed?

When does my Protection Plan start?

Can I extend my Protection Plan after my order has been placed?

Warranty

Which countries does Dagne Dover ship to?

Are duties and taxes included at checkout?

Can I change my shipping address or edit my order after it’s been placed?

Can I track my international order?

What are your international shipping options, and how long will delivery take?

What currencies and payment methods can I use?

What happens if my order is delayed or missing?

What is your international return policy?

International Orders

Who is the corporate and bulk order program for?

Is there a minimum order quantity for corporate/bulk orders?

Do you offer discounts on corporate/bulk orders?

Can I order a sample?

How do I place a corporate or bulk order without customization?

How long does it take to approve my order request?

How do I place a customized order?

Ordering & Pricing

What shipping methods are available for customized orders?

What shipping methods are available for blank orders?

What is the processing time for corporate/bulk orders?

Can corporate/bulk orders be shipped outside of the US?

Do you offer gift wrapping or packaging?

Shipping & Fulfillment